– Exceptional staff bring world class service to this historic building.
All requests and interactions were handled promptly and with class, and the balance between warm attention and respect for privacy was perfectly handled. Yes, the furniture, bathroom fittings, decor, and everything is antiquited, but in my case, it added to the charm of this hotel, especially since the cleanliness and maintenance was amazingly good. If you’re looking for a generic modern hotel which would be at home anywhere in the world, keep looking. But for those attracted to a one-of-a-kind hotel straight from another era, an institution which couldn’t be anywhere but in Bandarawela, you’ll love this place as much as I do!